Happy Memorial Day!Thank you so much for your support and patience throughout this busy season! Our office will be closed this coming Monday, May 31 2021, in observance of the Federal holiday, and at low staff capacity in following days while a few staff take time off. If you reach out to us during that time, our response may be slower than expected.
We have been surprised and delighted by the tremendous response to our new Sustainer memberships. We are packing and shipping as fast as we can to make up for the delay we experienced when our latest shipment of hotspots was delayed. If your M2000 hotspot has been delayed, don't worry! We'll be extending the memberships of all new and newly-upgraded Sustainer members to make up for the delay. If you have an existing Calyx hotspot that is set to be replaced by an M2000, your existing hotspot will continue to work until your M2000 arrives.
We really appreciate your enthusiasm for our mission, and the patience you have shown our small team. As always, if you experience problems with your hotspot or wifi service please call tech support at 877-216-9603 for help. If there are any questions we can answer for you, or anything we can do to improve your membership experience, please don't hesitate to reach out at email@example.com