Privacy By Design For Everyone

Welcome to the Calyx Institute

Our mission is to educate the public about privacy in digital communications and to develop tools that anyone can use. By embracing "privacy by design," we help make digital security and privacy more accessible to everyone.

Mobile Internet

With an Internet Membership, enjoy truly unlimited internet connectivity via a mobile Wi-Fi hotspot.

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CalyxOS

With a CalyxOS Membership, get a new Pixel phone with CalyxOS, the OS focused on usable security and privacy.

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Gifting a Calyx Institute membership this holiday season? Order by December 12

Give the gift of privacy this season! Calyx Institute phone and hotspot memberships make amazing gifts, so don't wait. Complete your order by December 12 to make sure your gifts arrive by December 25, and check out our Holiday Shipping FAQs below.

Gift a CalyxOS Phone or Calyx Institute Hotspot Membership this holiday season!

Looking for the perfect gift this holiday season? Give the gift of privacy with a CalyxOS Pixel phone or Calyx Institute hotspot membership!

Our memberships are perfect for anyone who enjoys staying connected through the internet, and deserves the best digital privacy experience possible.

Every membership supports our nonprofit mission, and comes with cool Calyx swag like stickers, pins, hats and shirts as an extra thank you for supporting the work we do in making digital privacy accessible online.

When it comes to a great gift for mom or dad, your kids or your grandparents, a new hotspot with unlimited wifi or a new phone with custom privacy features is sure to please! Even techies with advanced gear and "that person who has everything" will love a Calyx Institute membership.

Introducing the CalyxOS Privacy Champion Membership with the Pixel 6a

We have big news: the Pixel 6a with CalyxOS is now available as a membership premium with our Privacy Champion membership. CalyxOS phone memberships are a great way to invest in a more private phone experience, as well as support our nonprofit mission to develop and distribute free online privacy tools. Plus, they make great gifts! You can learn more and sign up here

As a Calyx Institute member, you get the first opportunity to sign up for a new Privacy Champion membership and receive your new Pixel 6a with CalyxOS. A new Privacy Champion membership is $700 for the first year, and $10 to renew if you'd like to continue supporting our work maintaining and improving CalyxOS.

CalyxOS offers a suite of features inspired by our core principles of Privacy By Design, like encrypted backups, secure communications, control over when and how your apps communicate, and more. These pair perfectly with the Pixel 6a's excellent technological capabilities, including Google's Tensor chip--the same chip that powers Google's 2021 flagship 6 Pro--plus the Titan M2 security chip; 6.1-inch 1080p OLED HDR display with slim bezels-- the same display size as the Apple iPhone 13; and 18W Fast Charging Support.

Want to make your CalyxOS phone membership even better? Combine it with our unlimited wifi hotspot membership! Our CalyxOS phone memberships do not come with any wifi or data benefits included, and can be used with any phone or data carrier.

Thank you for your membership and support,

The Calyx Institute

Contributor Plus Is Back

We are thrilled to announce that our Contributor Plus membership is back, now with a new 5G-capable device: the Quanta 5G hotspot for T-Mobile. Like the 5G Mifi M2000, this hotspot supports 5G connectivity, Wi-Fi 6, Advanced Carrier Aggregation, and has an internal 4x4 MIMO antenna. It has max theoretical speeds of 1.2 Gbps Down / 316 Mbps Up, can support up to 32 connected devices, and has USB tethering capability. As with all Calyx Membership hotspots, wifi data is unlimited and unthrottled.

Sign up for a new Contributor Plus membership to get a Quanta 5G hotspot + a year of unlimited data: members.calyxinstitute.org/enroll. A new Contributor Plus membership is $600 for the first year and $500 to renew every following year.

If you are in the middle of your membership period, you also have the option to order the Quanta 5G as a replacement device for a $250 donation. Just log in to your account with us, click Devices, and then click Order Replacement Device. Get yours today: members.calyxinstitute.org

Before deciding if a Contributor Plus membership is right for you, we strongly recommend calling T Mobile for an up-to-date, personalized coverage assessment of your local 5G infrastructure here: 1-800-937-8997.

As with all our memberships, The Calyx Institute cannot offer test hotspots, or offer refunds if service is inadequate or non-existent. Our wireless hotspots and data plans are offered as a thank-you to member donors who support our research into privacy protecting communications technology, and are not a commercial transaction.

5G is a relatively new technology, and we want to be transparent about the fact that 5G capability may not be a "silver bullet" for all connectivity and service issues. This device may not be right for everyone. 5G service is still not available in all areas where our other hotspots operate, because 5G infrastructure is still being built and refined throughout the US. Service, speed, and performance depend on many factors which The Calyx Institute does not control, including carrier network capabilities, device configuration and capabilities, network traffic, location, signal strength, signal obstruction, and more. Actual results may vary.

You can read more about the Quanta 5G hotspot here: rvmobileinternet.com/gear/t-mobile-quanta-5g-hotspot. If there are any other questions we can answer for you about our memberships or the hotspots we offer as membership premiums, please let us know at help@calyxinstitute.org.

Linkzone 2 Hotspot No Longer Available

Unfortunately, our hardware provider will no longer be carrying the Linkzone 2 hotspot. Therefore, the Linkzone 2 will no longer be available as a membership benefit for new Contributor memberships after June 27th. We apologize for any inconvenience!

Members with an existing Linkzone 2 will not experience any changes in their hotspot's wifi service in relation to this change. The Linkzone 2 will be supported on the T-Mobile Network for the forseeable future. If your hotspot is experiencing any technical issues, please contact our hardware provider, Mobile Citizen, at 877-216-9603.

New Franklin T10 Hotspots Available Soon

We're pleased to announce that we will soon be offering the Franklin T10 as part of our Contributor level membership. The Franklin T9 will no longer be available as a part of new Contributor memberships after June 5th.

Members with an existing Franklin T9 will not experience any changes in their hotspot's wifi service. The Franklin T9 will be supported on the T-Mobile Network for the forseeable future. If your hotspot is experiencing any technical issues, please contact our hardware provider, Mobile Citizen, at 877-216-9603.

Before deciding if a Contributor membership is right for you, we strongly recommend calling T-Mobile for an up-to-date, personalized coverage assessment at 1-800-937-8997 and/or checking cellmapper.net to see if 4G signal in your area is good.

As with all our memberships, The Calyx Institute cannot offer test hotspots, or offer refunds if service is inadequate or non-existent. Our wireless hotspots and data plans are offered as a thank-you to member donors who sustain our research into privacy protecting communications technology, and are not a commercial transaction.

You can read more about the Franklin T10 hotspot here: t-mobile.com/hotspot-iot-connected-devices/franklin-t10-mobile-hotspot. If there are any other questions we can answer for you about our memberships or the hotspots we offer as membership premiums, please let us know at help@calyxinsitute.org

The Franklin T10 mobile hotspot supports all possible T-Mobile/Sprint 4G bands, including T-Mobile's extended range bands and the bands formerly used by Sprint. In comparison to the LINKZONE 2, it has shorter battery life and does not have the ability to charge other devices.

Franklin T10 Specifications:
Battery Life: 8 hrs usage, 48 days standby (2450 mAh)
Maximum Number of Connected Devices: 15
Wi-Fi Networks supported: 4G LTE (bands 2, 4, 5, 12, 25, 26, 41, 66, 71) 3G/4G (bands 1, 2, 4, 5)
Max Theoretical Speed: 150 Mbps Down / 50 Mbps Up
Wi-Fi Technology / Frequencies: 802.11 b/g/n - 2.4GHz or 5GHz (not both at the same time)
Dimensions: 4.13" x 2.63" x 0.51" (2.99 oz)
Ports: Micro USB port for charging.
Advanced features: Can run without battery if attached to a power source
External Antenna Ports: None

Please note that max theoretical speeds reflect a device's capabilities under perfect laboratory conditions. Many variables, including as terrain, hotspot placement, distance from tower, network congestion and other factors, may affect the speeds measured during conventional use.

SIM Card Replacements

Attention: Calyx Institute members with Sprint SIM cards! Beginning June 1, 2022, your hotspot will need a T-Mobile SIM card to connect to the T-Mobile network. If your active device is a Mifi M2000, Linkzone 2 or Franklin T9 with a Sprint SIM card, we will be sending you a replacement T-Mobile SIM card in the next two months. To receive this replacement, log in to your Calyx Institute account here and confirm or update the shipping address on your profile by April 8, 2022. Once your address is correct, there is no further action needed on your part.

T-Mobile is incorporating the Sprint network into their 4G/5G networks. You will need a T-Mobile SIM card to maintain access to their network, but your current Sprint SIM card should continue to work until the incorporation is complete in June. We are working with our hardware supplier, Mobile Citizen, to get you a T-Mobile SIM as soon as possible.

If you received a Mifi M2000, Linkzone 2 or Franklin T9 from us before October 2021, then it has a Sprint SIM card that needs to be replaced. You can also reach out to Mobile Citizen (877-216-9603) to check if your hotspot has a Sprint SIM card. Again, you only need to confirm the address on your profile in order to receive your replacement SIM. We don't have replacement SIM cards in stock yet, but we will be rolling them out in the next two months. You should receive tracking information from UPS once your SIM card is shipped.

If you need tech support or help installing your new SIM card, contact Mobile Citizen at 877-216-9603 or support@mobilecitizen.org. For other questions and concerns, check out our help portal.

Good News for Members with Mifi 8000 Hotspots!

Attention members with Mifi 8000 wireless hotspots! Your device will no longer work on or around June 1st, 2022. We will be automatically sending you a free replacement M2000 hotspot at no cost to you soon. To receive this replacement, you must log in to your Calyx Institute account at members.calyxinstitute.org and confirm that your shipping address is up-to-date and correct by April 1. This can be done in the Profile tab in your account.

If the address is accurate, you do not need to do anything further and we will send a replacement hotspot and instructions for activating it within the next two months. If the address is incorrect, please update it with a current shipping address.

The last day to reactivate your current membership/hotspot is April 1st, 2022. If your membership has expired and your hotspot has been turned off, please reactivate it before this date if you want to maintain your current membership with us. Only members with currently active memberships will be getting their device replaced free of charge. If you want your hotspot to be replaced, you must reactivate by April 1st, 2022.

T-Mobile is incorporating the Sprint network into their 4G and 5G networks. As part of this, some devices, including the Mifi 8000 hotspot, will not be able to access Sprint's network. However, we are working with our hardware provider Mobile Citizen to replace old devices like yours for free.

Your Mifi 8000 device will be replaced with a 5G M2000 to maintain access to the T-Mobile network. This will make you a Sustainer member with The Calyx Institute. The renewal dues for your Sustainer membership will be exactly the same amount as the renewal dues for your Contributor Plus membership that includes your Mifi 8000. To confirm your replacement, please update your address information in the profile tab after signing in here: members.calyxinstitute.org. More info on the M2000 can be found here: calyxinstitute.org/help/hotspot-devices/hotspot-models/mifi-m2000

An automated UPS email will be sent at time of shipment to give you an idea of when your hotspot will arrive. Please confirm your current email address in the profile tab of your Calyx Institute membership account.

You do not need to return your old device to us. You may dispose of the device in any way you like. We strongly encourage our members to recycle their electronic devices. Stores like Best Buy and Staples will often recycle old electronics. This can be done in store, but many stores also accept a mail in option. Contact your local electronic store for more details.

Your Calyx Institute membership benefits will still include unlimited 4G (and now 5G!) data and no throttling, as always. No other aspect of your Calyx Institute membership will change, aside from your device and its SIM card. If you run into any hardware issues with your new device, please contact our hardware supplier Mobile Citizen for tech support at 877-216-9603 or email them at support@mobilecitizen.org to troubleshoot any issues or to start a warranty replacement if needed.

Don’t hesitate to email us at help@calyxinstitute.org if there’s anything we can do to make your Calyx Institute membership great!

Thanks,
The Calyx Institute Team

Attention Members with CoolPad Surf, Pocket Wifi, Franklin R910, and R850 hotspots!

Members with CoolPad Surf, Pocket Wifi, Franklin R910, and R850 hotspots, your wireless hotspot will no longer work on or around June 1st, 2022. We will be automatically sending you a free replacement hotspot at no cost to you. To receive this replacement, you must log in to your Calyx Institute account at members.calyxinstitute.org and confirm that your shipping address is up-to-date and correct. This can be done in the Profile tab in your account.

If the address is accurate, you do not need to do anything further and we will send a replacement hotspot and instructions for activating it within the next two months. If the address is incorrect, please update it with a current shipping address.

The last day to reactivate your CoolPad Surf, Pocket Wifi, Franklin R910, or R850 hotspot is April 1st, 2022. If your membership has expired and your hotspot has been turned off, please reactivate it before this date if you want to maintain your current membership with us. If you reactivate before April 1st, your device will be eligible for the free replacement.

T-Mobile is incorporating the Sprint network into their 4G and 5G networks. As part of this, some devices, including CoolPad Surf, Pocket Wifi, Franklin R910, and R850 hotspots will not be able to access Sprint's network. However, we are working with our hardware provider Mobile Citizen to replace old devices like yours for free. Please ensure that your shipping address is accurate and up-to-date by logging in to your account at members.calyxinstitute.org so we can deliver the replacement device before your old model no longer provides wireless internet access.

Your device will be replaced with a 4G Franklin T9 to maintain access to the T-Mobile network. To confirm your replacement, please update your address information in the profile tab after signing in here: members.calyxinstitute.org

An automated UPS email will be sent at time of shipment to give you an idea of when your hotspot will arrive. Please confirm your current email address in the profile tab of your Calyx Institute membership account.

You do not need to return your old device to us. You may dispose of the device in any way you like. We strongly encourage our members to recycle their electronic devices. Stores like Best Buy and Staples will often recycle old electronics. This can be done in store, but many stores also accept a mail in option. Contact your local electronic store for more details.

Your Calyx Institute membership benefits will still include unlimited 4G data and no throttling, as always. No other aspect of your Calyx Institute membership will change, aside from your device and its SIM card. If you run into any hardware issues with your new device, please contact our hardware supplier Mobile Citizen for tech support at 877-216-9603 or email them at support@mobilecitizen.org to troubleshoot any issues or to start a warranty replacement if needed.

Don’t hesitate to email us at help@calyxinstitute.org if there’s anything we can do to make your Calyx Institute membership great!

Thanks,
The Calyx Institute Team
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