Good News for Members with Mifi 8000 Hotspots!

Attention members with Mifi 8000 wireless hotspots! Your device will no longer work on or around June 1st, 2022. We will be automatically sending you a free replacement M2000 hotspot at no cost to you soon. To receive this replacement, you must log in to your Calyx Institute account at members.calyxinstitute.org and confirm that your shipping address is up-to-date and correct by April 1. This can be done in the Profile tab in your account.

If the address is accurate, you do not need to do anything further and we will send a replacement hotspot and instructions for activating it within the next two months. If the address is incorrect, please update it with a current shipping address.

The last day to reactivate your current membership/hotspot is April 1st, 2022. If your membership has expired and your hotspot has been turned off, please reactivate it before this date if you want to maintain your current membership with us. Only members with currently active memberships will be getting their device replaced free of charge. If you want your hotspot to be replaced, you must reactivate by April 1st, 2022.

T-Mobile is incorporating the Sprint network into their 4G and 5G networks. As part of this, some devices, including the Mifi 8000 hotspot, will not be able to access Sprint's network. However, we are working with our hardware provider Mobile Citizen to replace old devices like yours for free.

Your Mifi 8000 device will be replaced with a 5G M2000 to maintain access to the T-Mobile network. This will make you a Sustainer member with The Calyx Institute. The renewal dues for your Sustainer membership will be exactly the same amount as the renewal dues for your Contributor Plus membership that includes your Mifi 8000. To confirm your replacement, please update your address information in the profile tab after signing in here: members.calyxinstitute.org. More info on the M2000 can be found here: calyxinstitute.org/help/hotspot-devices/hotspot-models/mifi-m2000

An automated UPS email will be sent at time of shipment to give you an idea of when your hotspot will arrive. Please confirm your current email address in the profile tab of your Calyx Institute membership account.

You do not need to return your old device to us. You may dispose of the device in any way you like. We strongly encourage our members to recycle their electronic devices. Stores like Best Buy and Staples will often recycle old electronics. This can be done in store, but many stores also accept a mail in option. Contact your local electronic store for more details.

Your Calyx Institute membership benefits will still include unlimited 4G (and now 5G!) data and no throttling, as always. No other aspect of your Calyx Institute membership will change, aside from your device and its SIM card. If you run into any hardware issues with your new device, please contact our hardware supplier Mobile Citizen for tech support at 877-216-9603 or email them at support@mobilecitizen.org to troubleshoot any issues or to start a warranty replacement if needed.

Don’t hesitate to email us at help@calyxinstitute.org if there’s anything we can do to make your Calyx Institute membership great!

Thanks,
The Calyx Institute Team