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Hiring a Shipping and Fulfillment Coordinator in Brooklyn

The Calyx Institute is looking for an enthusiastic and energetic Shipping and Fulfillment Coordinator to join our Membership Team. This role will be responsible for preparing and shipping membership benefits packages to members, optimizing shipping activities to improve efficiency and eco-friendliness, and representing The Calyx Institute through professional and responsive communication with members. This position will also track inventory, supplies, and costs associated with membership benefits fulfillment, help maintain the membership database, and assist with some administrative tasks. This position reports to the Membership Director and works with the 4-person Membership Team.

Shipping and fulfillment takes place in our small Brooklyn, NY office. Shipping and fulfillment is primarily focused on wireless hotspots, mobile phones, t-shirts, hats, and stickers sent to our member-donors.

The Calyx Institute is a small but growing US-based nonprofit. We are headquartered in Brooklyn, NY, and have full-time staff working remotely throughout the United States. We also work with international contractors around the globe. We serve over ten thousand members, and support millions of users through various projects such as CalyxOS, SeedVault, and our membership program.

Our programs include digital services to advance privacy and online censorship circumvention, privacy and censorship circumvention infrastructure hosting including Tor relays, a wireless internet hotspot membership program, grant-giving, fiscal sponsorships, the development of a privacy-focused mobile phone operating system based on the Android Open Source Project, and the development of educational materials and events relating to online privacy.

This is a full-time, salaried, non-exempt position located in our Brooklyn, NY office. The salary will be $41,000 - $43,000, commensurate with experience and qualifications. This position may involve the opportunity for travel several times a year to conferences.

Essential Duties and Responsibilities

  • Receiving and arranging incoming deliveries in designated storage areas.
  • Packing and shipping outgoing member packages.
  • Optimizing shipping and fulfillment operations.
  • Updating databases to track memberships and inventory.
  • Adhering to state health and safety practices.
  • Coordinating with the membership team to resolve shipping-related questions and complaints from our members using Zammad helpdesk ticketing software and over the phone.
  • Resolving international shipping issues.

Requirements

  • Must be able to remain in a stationary position frequently, while packing and shipping as well as operating a computer.
  • The ability to occasionally move about the office to access filing cabinets/office machinery/packing and shipping equipment.
  • Ability to ascend/descend ladders as needed to distribute inventory.
  • Ability to lift and move packing/shipping equipment and materials up to 50 lbs.

Qualifications

  • A minimum of one year experience in shipping or logistics is a requirement.
  • Excellent organizational skills.
  • Strong written and oral communication ability.
  • A track record demonstrating the ability to process work quickly and efficiently with careful attention to detail.
  • Ability to work both independently and as part of a team.
  • Willingness to take ownership of work responsibilities.
  • Interest in learning about privacy and security technology for activists, journalists, and the general public a plus.

Compensation and Benefits

  • $41,000 - $43,000, non-exempt.
  • Medical, Vision and Dental Insurance. Medical premiums are covered 100% and Vision and Dental insurance are covered 99% by Calyx.
  • Equipment: Loaner work equipment for full-time staff including laptop, wireless internet hotspot, and mobile phone.
  • 15 days PTO a year.
  • 11 holidays with floating holiday policy.
  • Generous sick leave.
  • Parental leave.
  • Annual performance reviews and salary increases that take into account rising costs of living, staff performance, and average nonprofit salary bands.
  • Office coffee, snacks, relaxed environment, and the freedom to pop on your headphones while packing and shipping for part of the day.

COVID Safety

  • Proof of vaccination is required prior to entry at the Calyx Institute office.
  • Generous sick leave to ensure anyone who is sick stays home until they've fully recovered.

Diversity and Inclusion

The Calyx Institute is an equal opportunity employer. Calyx encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction.


How to Apply

To apply, please send the following to jobs@calyxinstitute.org with a subject line that includes “Shipping Fulfillment Coordinator”:

  • A cover letter in PDF format. Please indicate in your cover letter where you learned of this career opportunity.
  • A 1-page resumé in PDF format.
  • 1 or 2 professional references with contact information.

We will respond to all correctly formatted applications within three weeks.

Promising applicants will be invited to an approximately 20 minute long remote interview. Applicants we believe could be an excellent fit for this position will subsequently be invited to a follow-up 45 minute long remote interview.

We will only contact professional references for applicants after this second round interview. We will follow up with all applicants after each interview regarding our decision.

Linkzone 2 Hotspot No Longer Available

Unfortunately, our hardware provider will no longer be carrying the Linkzone 2 hotspot. Therefore, the Linkzone 2 will no longer be available as a membership benefit for new Contributor memberships after June 27th. We apologize for any inconvenience!

Members with an existing Linkzone 2 will not experience any changes in their hotspot's wifi service in relation to this change. The Linkzone 2 will be supported on the T-Mobile Network for the forseeable future. If your hotspot is experiencing any technical issues, please contact our hardware provider, Mobile Citizen, at 877-216-9603.

New Franklin T10 Hotspots Available Soon

We're pleased to announce that we will soon be offering the Franklin T10 as part of our Contributor level membership. The Franklin T9 will no longer be available as a part of new Contributor memberships after June 5th.

Members with an existing Franklin T9 will not experience any changes in their hotspot's wifi service. The Franklin T9 will be supported on the T-Mobile Network for the forseeable future. If your hotspot is experiencing any technical issues, please contact our hardware provider, Mobile Citizen, at 877-216-9603.

Before deciding if a Contributor membership is right for you, we strongly recommend calling T-Mobile for an up-to-date, personalized coverage assessment at 1-800-937-8997 and/or checking cellmapper.net to see if 4G signal in your area is good.

As with all our memberships, The Calyx Institute cannot offer test hotspots, or offer refunds if service is inadequate or non-existent. Our wireless hotspots and data plans are offered as a thank-you to member donors who sustain our research into privacy protecting communications technology, and are not a commercial transaction.

You can read more about the Franklin T10 hotspot here: t-mobile.com/hotspot-iot-connected-devices/franklin-t10-mobile-hotspot. If there are any other questions we can answer for you about our memberships or the hotspots we offer as membership premiums, please let us know at help@calyxinsitute.org

The Franklin T10 mobile hotspot supports all possible T-Mobile/Sprint 4G bands, including T-Mobile's extended range bands and the bands formerly used by Sprint. In comparison to the LINKZONE 2, it has shorter battery life and does not have the ability to charge other devices.

Franklin T10 Specifications:
Battery Life: 8 hrs usage, 48 days standby (2450 mAh)
Maximum Number of Connected Devices: 15
Wi-Fi Networks supported: 4G LTE (bands 2, 4, 5, 12, 25, 26, 41, 66, 71) 3G/4G (bands 1, 2, 4, 5)
Max Theoretical Speed: 150 Mbps Down / 50 Mbps Up
Wi-Fi Technology / Frequencies: 802.11 b/g/n - 2.4GHz or 5GHz (not both at the same time)
Dimensions: 4.13" x 2.63" x 0.51" (2.99 oz)
Ports: Micro USB port for charging.
Advanced features: Can run without battery if attached to a power source
External Antenna Ports: None

Please note that max theoretical speeds reflect a device's capabilities under perfect laboratory conditions. Many variables, including as terrain, hotspot placement, distance from tower, network congestion and other factors, may affect the speeds measured during conventional use.

SIM Card Replacements

Attention: Calyx Institute members with Sprint SIM cards! Beginning June 1, 2022, your hotspot will need a T-Mobile SIM card to connect to the T-Mobile network. If your active device is a Mifi M2000, Linkzone 2 or Franklin T9 with a Sprint SIM card, we will be sending you a replacement T-Mobile SIM card in the next two months. To receive this replacement, log in to your Calyx Institute account here and confirm or update the shipping address on your profile by April 8, 2022. Once your address is correct, there is no further action needed on your part.

T-Mobile is incorporating the Sprint network into their 4G/5G networks. You will need a T-Mobile SIM card to maintain access to their network, but your current Sprint SIM card should continue to work until the incorporation is complete in June. We are working with our hardware supplier, Mobile Citizen, to get you a T-Mobile SIM as soon as possible.

If you received a Mifi M2000, Linkzone 2 or Franklin T9 from us before October 2021, then it has a Sprint SIM card that needs to be replaced. You can also reach out to Mobile Citizen (877-216-9603) to check if your hotspot has a Sprint SIM card. Again, you only need to confirm the address on your profile in order to receive your replacement SIM. We don't have replacement SIM cards in stock yet, but we will be rolling them out in the next two months. You should receive tracking information from UPS once your SIM card is shipped.

If you need tech support or help installing your new SIM card, contact Mobile Citizen at 877-216-9603 or support@mobilecitizen.org. For other questions and concerns, check out our help portal.

Good News for Members with Mifi 8000 Hotspots!

Attention members with Mifi 8000 wireless hotspots! Your device will no longer work on or around June 1st, 2022. We will be automatically sending you a free replacement M2000 hotspot at no cost to you soon. To receive this replacement, you must log in to your Calyx Institute account at members.calyxinstitute.org and confirm that your shipping address is up-to-date and correct by April 1. This can be done in the Profile tab in your account.

If the address is accurate, you do not need to do anything further and we will send a replacement hotspot and instructions for activating it within the next two months. If the address is incorrect, please update it with a current shipping address.

The last day to reactivate your current membership/hotspot is April 1st, 2022. If your membership has expired and your hotspot has been turned off, please reactivate it before this date if you want to maintain your current membership with us. Only members with currently active memberships will be getting their device replaced free of charge. If you want your hotspot to be replaced, you must reactivate by April 1st, 2022.

T-Mobile is incorporating the Sprint network into their 4G and 5G networks. As part of this, some devices, including the Mifi 8000 hotspot, will not be able to access Sprint's network. However, we are working with our hardware provider Mobile Citizen to replace old devices like yours for free.

Your Mifi 8000 device will be replaced with a 5G M2000 to maintain access to the T-Mobile network. This will make you a Sustainer member with The Calyx Institute. The renewal dues for your Sustainer membership will be exactly the same amount as the renewal dues for your Contributor Plus membership that includes your Mifi 8000. To confirm your replacement, please update your address information in the profile tab after signing in here: members.calyxinstitute.org. More info on the M2000 can be found here: calyxinstitute.org/help/hotspot-devices/hotspot-models/mifi-m2000

An automated UPS email will be sent at time of shipment to give you an idea of when your hotspot will arrive. Please confirm your current email address in the profile tab of your Calyx Institute membership account.

You do not need to return your old device to us. You may dispose of the device in any way you like. We strongly encourage our members to recycle their electronic devices. Stores like Best Buy and Staples will often recycle old electronics. This can be done in store, but many stores also accept a mail in option. Contact your local electronic store for more details.

Your Calyx Institute membership benefits will still include unlimited 4G (and now 5G!) data and no throttling, as always. No other aspect of your Calyx Institute membership will change, aside from your device and its SIM card. If you run into any hardware issues with your new device, please contact our hardware supplier Mobile Citizen for tech support at 877-216-9603 or email them at support@mobilecitizen.org to troubleshoot any issues or to start a warranty replacement if needed.

Don’t hesitate to email us at help@calyxinstitute.org if there’s anything we can do to make your Calyx Institute membership great!

Thanks,
The Calyx Institute Team

Attention Members with CoolPad Surf, Pocket Wifi, Franklin R910, and R850 hotspots!

Members with CoolPad Surf, Pocket Wifi, Franklin R910, and R850 hotspots, your wireless hotspot will no longer work on or around June 1st, 2022. We will be automatically sending you a free replacement hotspot at no cost to you. To receive this replacement, you must log in to your Calyx Institute account at members.calyxinstitute.org and confirm that your shipping address is up-to-date and correct. This can be done in the Profile tab in your account.

If the address is accurate, you do not need to do anything further and we will send a replacement hotspot and instructions for activating it within the next two months. If the address is incorrect, please update it with a current shipping address.

The last day to reactivate your CoolPad Surf, Pocket Wifi, Franklin R910, or R850 hotspot is April 1st, 2022. If your membership has expired and your hotspot has been turned off, please reactivate it before this date if you want to maintain your current membership with us. If you reactivate before April 1st, your device will be eligible for the free replacement.

T-Mobile is incorporating the Sprint network into their 4G and 5G networks. As part of this, some devices, including CoolPad Surf, Pocket Wifi, Franklin R910, and R850 hotspots will not be able to access Sprint's network. However, we are working with our hardware provider Mobile Citizen to replace old devices like yours for free. Please ensure that your shipping address is accurate and up-to-date by logging in to your account at members.calyxinstitute.org so we can deliver the replacement device before your old model no longer provides wireless internet access.

Your device will be replaced with a 4G Franklin T9 to maintain access to the T-Mobile network. To confirm your replacement, please update your address information in the profile tab after signing in here: members.calyxinstitute.org

An automated UPS email will be sent at time of shipment to give you an idea of when your hotspot will arrive. Please confirm your current email address in the profile tab of your Calyx Institute membership account.

You do not need to return your old device to us. You may dispose of the device in any way you like. We strongly encourage our members to recycle their electronic devices. Stores like Best Buy and Staples will often recycle old electronics. This can be done in store, but many stores also accept a mail in option. Contact your local electronic store for more details.

Your Calyx Institute membership benefits will still include unlimited 4G data and no throttling, as always. No other aspect of your Calyx Institute membership will change, aside from your device and its SIM card. If you run into any hardware issues with your new device, please contact our hardware supplier Mobile Citizen for tech support at 877-216-9603 or email them at support@mobilecitizen.org to troubleshoot any issues or to start a warranty replacement if needed.

Don’t hesitate to email us at help@calyxinstitute.org if there’s anything we can do to make your Calyx Institute membership great!

Thanks,
The Calyx Institute Team

Digital Privacy and Security Survey 2021

We're excited to release our analysis of our first Digital Privacy and Security Survey. The survey and analysis were conducted by Maya Ninova between October and December 2021. With this survey, we sought to provide insights about people’s attitudes towards digital privacy and security, identify their awareness of protection and protective behavior, and explore internet users' knowledge and concerns related to digital privacy and security.

A total of 1146 individuals aged 18 years and over from different parts of the world responded the online survey, which contained 34 questions, available in Spanish and English. This online survey is based on non-random sampling and therefore we cannot draw conclusions for the entire population nor make predictions, but we hope that it serves as a useful foundation for future research.

This survey was funded by Internews' BASICS program. The full survey is available here.

The Pixel 4a (5G) with CalyxOS installed is now available as part of our new Privacy Hero Membership!

We're pleased to announce that we're now offering the Pixel 4a (5G) with CalyxOS preinstalled as part of our new Privacy Hero level membership. The Pixel 4a (5G) has a 6.2" Full HD+ OLED display, Sub-6 5G (no mmWave), 12 MP dual-pixel & 16 MP ultrawide lens, a long lasting battery, and a 3.5mm headphone jack. The phone can also be used as a 5G hotspot, data provided by your mobile carrier. As with all CalyxOS Memberships, our privacy phones do not come with a voice or data plan and you must add your own SIM card. The phone comes with our privacy based OS preinstalled, with continual over-the-air updates and support by the CalyxOS team into 2024.

The yearly dues for our Privacy Hero membership are $700 for the first year, with renewal dues at $10 the subsequent years. The Privacy Hero membership is not available as a quarterly membership.

CalyxOS is a project of the Calyx Institute. Our OS is guided by the principles of privacy, security, usability, and the support and use of free software. To learn more about CalyxOS, vist here: https://calyxos.org/

To become a CalyxOS Privacy Hero, enroll here: https://calyxinstitute.org/membership/calyxos/

Microgrant: S.T.O.P. Surveillance Technology Oversight Project: Ban the Scan Campaign

We are excited to continue our partnership with the Surveillance Technology Oversight Project (S.T.O.P.) by making them one of our recipients of our Regional & Local Privacy Microgrants! We previously supported S.T.O.P. through our Microgrant project to support their work in publishing reports on the New York Police Department's compliance with privacy policies under the new POST Act, and on the implementation and impact of Community Control of Police Surveillance (CCOPS) legislation around the country. S.T.O.P. is a non-profit advocacy organization and legal services provider fighting to abolish local governments’ systems of mass surveillance.

S.T.O.P. uses a combination of education, advocacy, and litigation to research, expose, and abolish mass surveillance and support privacy. Their work focuses on the disproportionate and negative outcomes surveillance has on Muslim Americans, immigrants, the LGBTQ+ community, Indigenous peoples, and communities of color. For example, S.T.O.P. started the Ban the Scan Campaign in 2021, which highlighted the discriminatory and violent use of facial recognition on communities of color in NYC. Facial recognition has already led to the arrest of several innocent Black men. These arrests highlight facial recognition’s biased, flawed, and discriminatory use.

This grant will support S.T.O.P.'s expansion of the Ban the Scan Campaign - a campaign to abolish the use of facial recognition technology in NYC. The campaign will include media engagement and community outreach via written materials, trainings and forums to educate community members on the use and harms of facial recognition. S.T.O.P. will also use its litigation and legislation experience to support three bills to ban facial recognition use by the local government, workplaces, and residential buildings.

For info on S.T.O.P.: https://www.stopspying.org/
For info on Ban the Scan: https://www.stopspying.org/ban-the-scan
For info on our Regional & Local Privacy Microgrants Fund: https://calyxinstitute.org/projects/regional-and-local-microgrant-fund