Attention Members with CoolPad Surf, Pocket Wifi, Franklin R910, and R850 hotspots!

Members with CoolPad Surf, Pocket Wifi, Franklin R910, and R850 hotspots, your wireless hotspot will no longer work on or around June 1st, 2022. We will be automatically sending you a free replacement hotspot at no cost to you. To receive this replacement, you must log in to your Calyx Institute account at members.calyxinstitute.org and confirm that your shipping address is up-to-date and correct. This can be done in the Profile tab in your account.

If the address is accurate, you do not need to do anything further and we will send a replacement hotspot and instructions for activating it within the next two months. If the address is incorrect, please update it with a current shipping address.

The last day to reactivate your CoolPad Surf, Pocket Wifi, Franklin R910, or R850 hotspot is April 1st, 2022. If your membership has expired and your hotspot has been turned off, please reactivate it before this date if you want to maintain your current membership with us. If you reactivate before April 1st, your device will be eligible for the free replacement.

T-Mobile is incorporating the Sprint network into their 4G and 5G networks. As part of this, some devices, including CoolPad Surf, Pocket Wifi, Franklin R910, and R850 hotspots will not be able to access Sprint's network. However, we are working with our hardware provider Mobile Citizen to replace old devices like yours for free. Please ensure that your shipping address is accurate and up-to-date by logging in to your account at members.calyxinstitute.org so we can deliver the replacement device before your old model no longer provides wireless internet access.

Your device will be replaced with a 4G Franklin T9 to maintain access to the T-Mobile network. To confirm your replacement, please update your address information in the profile tab after signing in here: members.calyxinstitute.org

An automated UPS email will be sent at time of shipment to give you an idea of when your hotspot will arrive. Please confirm your current email address in the profile tab of your Calyx Institute membership account.

You do not need to return your old device to us. You may dispose of the device in any way you like. We strongly encourage our members to recycle their electronic devices. Stores like Best Buy and Staples will often recycle old electronics. This can be done in store, but many stores also accept a mail in option. Contact your local electronic store for more details.

Your Calyx Institute membership benefits will still include unlimited 4G data and no throttling, as always. No other aspect of your Calyx Institute membership will change, aside from your device and its SIM card. If you run into any hardware issues with your new device, please contact our hardware supplier Mobile Citizen for tech support at 877-216-9603 or email them at support@mobilecitizen.org to troubleshoot any issues or to start a warranty replacement if needed.

Don’t hesitate to email us at help@calyxinstitute.org if there’s anything we can do to make your Calyx Institute membership great!

Thanks,
The Calyx Institute Team