Good news! Calyx devices will gain roaming capabilities on to the T-Mobile network through a Preferred Roaming List (PRL) update from Sprint. Once a Calyx device accepts the PRL update, Calyx service will continue on the Sprint network as well as the T-Mobile network. Calyx devices will stay on the Sprint network as long as it’s available. Roaming on the T-Mobile network will only occur when a Calyx device is no longer on the Sprint network and when the T-Mobile network is available.
To take advantage of this PRL update, devices should be turned on to during the timeframes outlined below. If your device is not on during this period, it may not gain the ability to roam onto T-Mobile's network. Aside from the expanded benefit of roaming, there will be no other change to your plan – it will still include unlimited data as our gift to you, in thanks for your support of our mission to support free expression and internet privacy worldwide!
The following devices will automatically receive the PRL update within 7 days beginning on 11/18/2020, if the device is turned on, or upon a device restart: Coolpad Surf, Franklin T9, LinkZone 2, MiFi 8000.
The following devices will automatically receive the PRL update within 5 days beginning on 11/18/2020, if the device is turned on, or upon a device restart: Franklin R850, Franklin R910, ZTE Warp.
The following devices will receive the PRL update later in December. We will provide additional information before this occurs, however, the general approach is expected to be similar: Pocket WiFi.
Your device must be turned on during the timeframes outlined above so you can take advantage of the roaming capabilities provided with this update. You can expect to see a notification letting you know if the update was accepted and you can also check the web portal for information about recent updates. If you don’t see a notification, try restarting the device.
Please do not leave your device plugged in and charging, as this can cause serious damage to the battery and void the warranty. When your device is fully charged, you must unplug it to avoid this damage.
Some Calyx devices have already been connecting to the T-Mobile network in areas where the Sprint and T-Mobile networks have already merged. We anticipate that this change will largely affect areas where the networks have not yet fully merged. Neither Sprint nor T-Mobile has given us any timeline on when any given area will see its' Sprint coverage merge with T-Mobile's. To join the discussion and chat with other members in your area about their experience with their hotspots, please visit our Facebook page at https://www.facebook.com/calyxinstitute
You can contact our hardware provider Mobile Citizen at 877-216-9603 for assistance with a manual update. Unfortunately, Calyx staff are unable to assist with a manual update and we will only be able to direct you to Mobile Citizen if you request our assistance with this.