Privacy By Design For Everyone

News 2022

Linkzone 2 Hotspot No Longer Available

Unfortunately, our hardware provider will no longer be carrying the Linkzone 2 hotspot. Therefore, the Linkzone 2 will no longer be available as a membership benefit for new Contributor memberships after June 27th. We apologize for any inconvenience!

Members with an existing Linkzone 2 will not experience any changes in their hotspot's wifi service in relation to this change. The Linkzone 2 will be supported on the T-Mobile Network for the forseeable future. If your hotspot is experiencing any technical issues, please contact our hardware provider, Mobile Citizen, at 877-216-9603.

New Franklin T10 Hotspots Available Soon

We're pleased to announce that we will soon be offering the Franklin T10 as part of our Contributor level membership. The Franklin T9 will no longer be available as a part of new Contributor memberships after June 5th.

Members with an existing Franklin T9 will not experience any changes in their hotspot's wifi service. The Franklin T9 will be supported on the T-Mobile Network for the forseeable future. If your hotspot is experiencing any technical issues, please contact our hardware provider, Mobile Citizen, at 877-216-9603.

Before deciding if a Contributor membership is right for you, we strongly recommend calling T-Mobile for an up-to-date, personalized coverage assessment at 1-800-937-8997 and/or checking cellmapper.net to see if 4G signal in your area is good.

As with all our memberships, The Calyx Institute cannot offer test hotspots, or offer refunds if service is inadequate or non-existent. Our wireless hotspots and data plans are offered as a thank-you to member donors who sustain our research into privacy protecting communications technology, and are not a commercial transaction.

You can read more about the Franklin T10 hotspot here: t-mobile.com/hotspot-iot-connected-devices/franklin-t10-mobile-hotspot. If there are any other questions we can answer for you about our memberships or the hotspots we offer as membership premiums, please let us know at help@calyxinsitute.org

The Franklin T10 mobile hotspot supports all possible T-Mobile/Sprint 4G bands, including T-Mobile's extended range bands and the bands formerly used by Sprint. In comparison to the LINKZONE 2, it has shorter battery life and does not have the ability to charge other devices.

Franklin T10 Specifications:
Battery Life: 8 hrs usage, 48 days standby (2450 mAh)
Maximum Number of Connected Devices: 15
Wi-Fi Networks supported: 4G LTE (bands 2, 4, 5, 12, 25, 26, 41, 66, 71) 3G/4G (bands 1, 2, 4, 5)
Max Theoretical Speed: 150 Mbps Down / 50 Mbps Up
Wi-Fi Technology / Frequencies: 802.11 b/g/n - 2.4GHz or 5GHz (not both at the same time)
Dimensions: 4.13" x 2.63" x 0.51" (2.99 oz)
Ports: Micro USB port for charging.
Advanced features: Can run without battery if attached to a power source
External Antenna Ports: None

Please note that max theoretical speeds reflect a device's capabilities under perfect laboratory conditions. Many variables, including as terrain, hotspot placement, distance from tower, network congestion and other factors, may affect the speeds measured during conventional use.

SIM Card Replacements

Attention: Calyx Institute members with Sprint SIM cards! Beginning June 1, 2022, your hotspot will need a T-Mobile SIM card to connect to the T-Mobile network. If your active device is a Mifi M2000, Linkzone 2 or Franklin T9 with a Sprint SIM card, we will be sending you a replacement T-Mobile SIM card in the next two months. To receive this replacement, log in to your Calyx Institute account here and confirm or update the shipping address on your profile by April 8, 2022. Once your address is correct, there is no further action needed on your part.

T-Mobile is incorporating the Sprint network into their 4G/5G networks. You will need a T-Mobile SIM card to maintain access to their network, but your current Sprint SIM card should continue to work until the incorporation is complete in June. We are working with our hardware supplier, Mobile Citizen, to get you a T-Mobile SIM as soon as possible.

If you received a Mifi M2000, Linkzone 2 or Franklin T9 from us before October 2021, then it has a Sprint SIM card that needs to be replaced. You can also reach out to Mobile Citizen (877-216-9603) to check if your hotspot has a Sprint SIM card. Again, you only need to confirm the address on your profile in order to receive your replacement SIM. We don't have replacement SIM cards in stock yet, but we will be rolling them out in the next two months. You should receive tracking information from UPS once your SIM card is shipped.

If you need tech support or help installing your new SIM card, contact Mobile Citizen at 877-216-9603 or support@mobilecitizen.org. For other questions and concerns, check out our help portal.