Changes to Warranty Process

Effective April 1, 2020, our hardware provider Mobile Citizen will be changing its warranty replacement process to require that a defective hotspot be returned successfully to Mobile Citizen's facility before a replacement hotspot will be shipped. All the shipping labels and instructions necessary to return the defective hotspot will be provided by Mobile Citizen.

The warranty period offered by Mobile Citizen for mobile hotspots begins on the date that the hotspots are shipped to The Calyx Institute. Hotspots are covered under a 9 month warranty, and once the hotspots reach our office, we ship them to members as soon as possible - usually within a month of receiving them. In practice, this means that when your hotspot reaches you, it typically has 8 months left on its warranty period.

We recognize that this is an irregular warranty system, and we are currently working with Mobile Citizen to reduce the uncertainty regarding warranty length for our members.

If you have any questions, please don't hesitate to reach out to the Calyx Institute team at helpdesk@calyxinstitute.org, or the Mobile Citizen team at support@mobilecitizen.org.