Privacy By Design For Everyone

Unlocking A Device

Unlocking A Device

How to unlock your device so that it can be used on other carrier networks

Unlocking A Device

How to unlock your device so that it can be used on other carrier networks

Your mobile hotspot comes “locked” so that it will only work on the T-Mobile or Sprint networks.

In order to use your device on a different carrier network, it must first be unlocked.

NOTE: Unlocking your device allows you to put a different SIM in the device. It does not allow you to use a Calyx SIM in a different device.

Step 1. Contact Calyx

Contact us through the help desk and include the IMEI of the device you want to unlock.

The IMEI (or MEID) is a unique identifier for your hotspot device itself (not the SIM card inside the device).

There are several options to find your IMEI number:

  • The IMEI is printed on the outside of the box that your device came in.
  • The IMEI is printed under the battery. You will have to pry open the case to check.
  • The IMEI can be discovered in the administration control panel of your device, either the screen on the device (when applicable) or the web interface typically accessible at http://192.168.0.1 or http://192.168.0.1. Consult the manual of your device for specifics.

Step 2. Wait

Unfortunately, it can take a while. We will write back with the device has been unlocked. There is no unlock code that you need to enter.