Unlocking A Device
Unlocking A Device
How to unlock your device so that it can be used on other carrier networks
Unlocking A Device
How to unlock your device so that it can be used on other carrier networks
Your mobile hotspot comes “locked” so that it will only work on the T-Mobile or Sprint networks.
In order to use your device on a different carrier network, it must first be unlocked.
NOTE: Unlocking your device allows you to put a different SIM in the device. It does not allow you to use a Calyx SIM in a different device.
Step 1. Contact Calyx
Contact us through the help desk and include the IMEI of the device you want to unlock.
The IMEI (or MEID) is a unique identifier for your hotspot device itself (not the SIM card inside the device).
There are several options to find your IMEI number:
- The IMEI is printed on the outside of the box that your device came in.
- The IMEI is printed under the battery. You will have to pry open the case to check.
- The IMEI can be discovered in the administration control panel of your device, either the screen on the device (when applicable) or the web interface typically accessible at http://192.168.0.1 or http://192.168.0.1. Consult the manual of your device for specifics.
Step 2. Wait
Unfortunately, it can take a while. We will write back with the device has been unlocked. There is no unlock code that you need to enter.