Privacy By Design For Everyone

Selling or Returning a Device

Selling or Returning a Device

How to sell a device or return it to Calyx Institute

Selling or Returning a Device

How to sell a device or return it to Calyx Institute

Your hotspot membership includes the hotspot device for you to keep. If you don’t use the device any more, you can sell it, give it away, or return it to us.

In order to sell the device or give it away, you should first contact Mobile Citizen to unlock the device so it can be used on other carriers (or with T-Mobile but using a SIM that is not from us).

If you are willing to mail the device back to us, we would love to have it back so we can refurbish it and pass it on to a community member in need. You can send it back to the following address:

The Calyx Institute
254 36th St
Suite C660
Brooklyn, NY 11225

Unfortunately, we don’t have a system yet in place to send you pre-paid postage for the return, but we promise to make good use of the device if you do return it.

Alternately, for Linkzone 2 devices, you can recycle them for free. See https://us.alcatelmobile.com/accessibility-compliance/electronic-recycling-program/