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Technical Support from Mobile Citizen

Technical Support from Mobile Citizen

How to get technical support

Technical Support from Mobile Citizen

How to get technical support

If there is a technical problem with your mobile hotspot, please contact our device supplier Mobile Citizen:

  • phone: 877-216-9603
  • email: techsupport@mobilecitizen.org

Hours: 9am-5pm, M-F East Coast Time.

They will be able to help troubleshoot physical problems with your hardware, process warranty returns, and also loop T-Mobile in to check for any problems in your local network.

You will be asked for your IMEI or MEID number.

The IMEI (or MEID) is a unique identifier for your hotspot device itself (not the SIM card inside the device).

There are several options to find your IMEI number:

  • The IMEI is printed on the outside of the box that your device came in.
  • The IMEI is printed under the battery. You will have to pry open the case to check.
  • The IMEI can be discovered in the administration control panel of your device, either the screen on the device (when applicable) or the web interface typically accessible at http://192.168.0.1 or http://192.168.0.1. Consult the manual of your device for specifics.