T-Mobile Network Transition May Interrupt Hotspot Connectivity

We apologize for any inconvenience caused by a currently ongoing T-Mobile network transition. The network transition is expected to conclude within the next few days, though some members have reported that connectivity issues in their area have already been resolved. As a result of this transition, some of our members have experienced interruptions in their hotspot's connectivity, unexpected messages on their hotspot about network changes, and other inconveniences. If you are having any difficulty with your hotspot, or have questions about this transition, please give tech support a call at 877-216-9603 as a first step.

At this time, we do not have more concrete details about which members will be affected, and the timing of the transition process. We will be updating our website with more info as soon as we have updated info. We hope that this process will be concluded shortly, and that we can improve communication with T-Mobile to minimize any inconvenience to our members in the future.

We will be happy to extend your membership to make up for any time lost because of the network transition's effect on your hotspot. Please email us at help@ calyxinstitute.org if your membership benefits have been affected by this transition.