Quanta Hotspot Warranty Update

Your Quanta hotspot is eligible for a warranty replacement from our hardware provider, Mobile Citizen, for the first 9 months of its existence. If you experience difficulty with your hotspot, please give Mobile Citizen a call at 877-216-9603 to troubleshoot and get started on the warranty replacement process if necessary.

As well, your Quanta hotspot will be eligible through The Calyx Institute for an extended warranty replacement for the first 12 months of your membership, starting from the date your membership started. This extended warranty coverage is only available for Quanta hotspots at this time, as part of a pilot program to evaluate possible warranty alternatives. Quanta hotspots found to be in need of warranty replacement will be replaced with a Quanta hotspot unless no Quanta hotspots are available.

Warranty process for Quanta 5G hotspot devices:

1. Log into https://members.calyxinstitute.org to ensure your mailing address is current.

2. Contact Mobile Citizen tech support at 877-216-9603 to have them attempt to restore function to your device or confirm the device is defective. They can tell you if the device is still under Mobile Citizen's warranty.

3. If your membership was started less than 12 months ago, and the device is no longer under warranty from Mobile Citizen, please contact help@calyxinstitute.org to begin the extended warranty process. Include in your email the interaction number of your call with Mobile Citizen.